Your number one source for loose colored gemstones

	Payment by credit or debit card (Visa, MasterCard, Maestro) through PayPal. Your data is sent by SSL protection which fully encrypts all of your data.
	Bank transfer (free of charge) due within 5 days from placing the order: Raiffeisenlandesbank Wien, Bank account: 112.001.012 (Banking sorting code 32000) IBAN: AT66 3200 0001 1200 1012 BIC: RLNWATWW

6. DELIVERY

Shipping is on Mondays and Thursdays (not on public and bank holidays).

Items will be shipped

• by UPS to Austria and Germany (48 hours)
• shipping to all other countries will be handled by UPS ("Economy")

All items will be shipped as registered post and include shipping insurance.

Shipping costs with bank transfer, direct debit & credit card payment:

• Austria: € 10,–
• Germany: € 15,–
• Remaining EU Member Countries: € 19,–
• Switzerland, Liechtenstein: € 29,– Shipping fee including customs clearance, excluding the import-turnover tax. Customs duties & import-turnover tax will be charged directly to the recipient upon delivery by the freight forwarder or customs office.
• UK, Norway & Monaco: € 29,– Shipping fee including customs clearance, excluding the import-turnover tax. Customs duties & import-turnover tax will be charged directly to the recipient upon delivery by the freight forwarder or customs office.
• Canada, USA: € 75,– Shipping fee including customs clearance, excluding the import-turnover tax. Customs duties & import-turnover tax will be charged directly to the recipient upon delivery by the freight forwarder or customs office.
• Other countries: please contact info@carat-online.at for further information

Cash on delivery (only Austria & Germany): € 19,–

7. QUALITY

All photographs of our gemstones concerning its shape, color, cutting and clarity, are as real as technically possible. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the items. Your items may vary slightly from those images. All photographs are enlarged, the real dimensions can be found in the detailed article description.

8. RIGHT OF WITHDRAWAL

See Right of Refusal.

9. ARBITRATION BOARD

We hereby acknowledge the Internet Ombudsmann as extra-judicial board of arbitration:

www.ombudsmann.at
Internet Ombudsmann
Margaretenstraße 70/2/10
A-1050 Vienna

For further information please contact us at: info@carat-online.at

10. WARRANTY

We guarantee the 2 year statutory warranty period.

The defects must be reported in writing and immediately upon receipt of goods. If the goods are found to be defective in material or workmanship (following our investigation) we will replace the goods or refund the price.

The risk of destruction, loss or damage is transferred to the customer, after the delivery item is handed over by the carrier choosen by CARAT-INVEST eU However, if the customer chooses to select the carrier by himself, the risk of destruction, loss or damage is transferred to the customer upon handing over the delivery item to the first forwarding agent, haulage contractor or any other transporting agent appointed to conduct the delivery.

11. COPYRIGHT

All contents as pictures, grafics and text files at the website "carat-online" are subject to the copyright protection and other laws of protection of intellectual property. Therefore, the contents are not allowed – neither as a whole or in part – in any way to be copied, reproduced, transferred to third parties, loaded, publicised or distributed. However, storage on one’s own personal computer and printing of excerpts is exclusively permitted for personal use. Any additional use constitutes an infringement of copyright law.

The user acts on his own risk.

12. LAW AND JURISDICTION

Place of fulfillment for all liabilities of the contract and place of jurisdiction is Vienna, Austria, unless binding statutory regulations, in particular consumer protection regulations, state otherwise. If the contracting party is a consumer, the mandatory rules of the law of the state in which he has his habitual residence, are applicable to this agreement.

If the consumer is resident, any actions against him under sections 88, 89, 93 (2) and 104 (1) JN can arise through jurisdiction of the court of the consumers´ place of residence or place of employment; this does not apply to legal disputes that already started. For any legal disputes arising from the contract, the mandatory provisions of consumer law at the place of residence of the consumer are also applicable to the contractual relationship.

13. FINAL CLAUSE

The invalidity or inefficacy of individual regulations of this contract does not affect the validity of the remaining regulations of this terms and conditions.

You can save these terms and conditions in PDF Format.